The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy.

(FateMade is responsible for return postage fees, and replacement fees)

  • Our policy last for 30 days from date of purchase or 14 days after item delivered.
  • We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
  • You received the incorrect photo charm, wrong name, or wrong spelling of words.
  • Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

 

The following reasons are covered by our 30 day LIMITED COVERAGE Return/Exchange Policy.

(Customer is responsible for return postage fees, and replacement postage fees. FateMade does not refund any shipping fees.)

  • You chose the wrong size bracelet(s) or ring(s).
  • Personal Reasons due to changed mind, personal taste, etc.
  • Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.

 

The following reasons are NOT covered by our 30 day return policy, and we are not liable for these issues.

  • Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your FateMade product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
  • Products are damaged by misuse, mishandling, or poor maintenance.
  • Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
  • Return Exceeds the return time limit.
  • Return Non-our website items.
  • Return without application.

 

Return Service Procedure:

  • Please contact our customer service email: support@fatemade.com, and attach clear photos of the items that represent a quality issue.
  • All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
  • Please note that special handling fees and taxes or duties paid or payable by you at the time of purchase are non-refundable. However, you may be able to claim local taxes or customs charges back directly from your local customs office.
  • Please follow the instructions that are provided by our customer service team:
    It‘s bummed to us if you're not 100% satisfied with the items you received. You can follow the steps below to make a return:
    1)  Sign into your account. Find the order in My Orders, copy the order number.
    2) Contact customer service email -  support@fatemade.com.
    3) Fill in the return information on the paper.
    4) Pack the product, contact the delivery company to arrange the return.
    5) We will confirm the parcel immediately after we receive the return.
  • Returns will be processed within 5 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
  • Refund steps:
    1) Contact customer service. When the returned logistics order number arrives at the seller’s warehouse, inform the logistics order number information.
    2) The customer service will confirm the logistics and receive the goods into the warehouse.  
    3) The refund will be returned to the original payment account by default.
  • Return address only for receiving return items. The return address will be feedback through customer service email.

 

Shipping Problem

  • If item is undelivered due to shipping carrier's mistake. E.g. Lost in transit, delivered to wrong address, but we have provided them correct address. We will send you a replacement order without additional cost. However, this is not subject to refund due to unforeseen delay.
  • Express Shipping fee is nonrefundable once order is shipped.
  • Customer is liable to pay for returning fee if they failed to pick up the item on time. Any replacement order sent will be via standard shipping.
  • For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.
  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

 

Please follow the instructions below.

  • Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
  • Please contact one of our customer service representatives to request return authorization, and the return instructions.
  • Return policy does not apply to sale items and our custom designed, we do not offer exchange or refund after purchase / order confirmation. If item is defective we will send you a replacement order. Please choose your item carefully.

 

CANCELLATION POLICY

  • Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.
  • Fatemade.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

 

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Fatemade and if you have any questions, please don't hesitate to contact us!

Contact Email: support@fatemade.com

Hotline: Mon.- Fri. 9:00 AM - 6:00 PM, New York Time (expect a delay during weekends and holidays）

 

Last updated: 03/26/2022